Exchange Policy

At Aira by Ayesha Ghaffar, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not fully happy with your order, we are here to assist you with a smooth and fair exchange process.

Exchange Timeframe

We offer an exchange facility within 7 days of receiving your order.

Requests made after this period will not be accepted.

Eligibility for Exchange

To qualify for an exchange, the item must meet the following conditions:

The item must be unused, unworn, unwashed, and in original condition
All tags, labels, and packaging must be intact
Proof of purchase (order number or invoice) is required
The item must not be listed under sale or clearance items (if applicable)

Exchange Conditions

We accept exchanges in the following cases:

Wrong size delivered
Incorrect item received
Manufacturing defect or damage at the time of delivery

Please note that change of mind is not eligible for exchange.

Non-Exchangeable Items

The following items cannot be exchanged:

Sale / discounted items (if marked final sale)
Customized or made-to-order pieces
Items without tags or original packaging
Items showing signs of use, wash, or damage caused after delivery

Exchange Process

To initiate an exchange:

Contact us via email or WhatsApp with your order details
Share clear images of the item (if defective or incorrect)
Our team will review your request and provide approval
Once approved, instructions for return shipping will be shared
After inspection, the replacement item will be dispatched

Shipping Costs

If the exchange is due to a mistake from our side (wrong item/defect), we will bear the shipping cost.
For size-related exchanges or customer preference, the customer may bear shipping charges.