At Ayrash, we want you to feel confident when ordering our satin and lace nightwear. Because these are personal garments, exchanges are handled carefully with hygiene, product condition and fairness in mind.

Exchange Request Timeframe

Please contact us within 7 days of receiving your order if you need to request an exchange.

Exchange Eligibility

An item may be considered for exchange only when it is:

• unused, unworn and unwashed;
• free from perfume, makeup, body marks, stains or other signs of wear;
• returned with original tags, labels and packaging intact;
• accompanied by the order number or other proof of purchase; and
• returned in the same condition in which it was delivered.

Hygiene Requirement for Nightwear

For hygiene reasons, nightwear and intimate garments that have been worn, washed, used, altered, damaged after delivery, or returned without their original hygiene protection or packaging (where applicable) cannot be exchanged. A verified manufacturing defect or an incorrect item sent by Ayrash will be reviewed separately.

When We Can Help

We can review exchange requests for situations such as:

• an incorrect product or colour was delivered;
• the item arrived with a manufacturing defect or transit damage;
• a different eligible size or style is requested and the original item still meets all hygiene and condition requirements.

Items That Are Not Eligible

• items showing any signs of wear, use or washing;
• items with removed tags, damaged packaging or missing components;
• products altered by the customer;
• final-sale or clearance products where clearly marked as non-exchangeable; and
• requests submitted after the exchange window.

How to Request an Exchange

1. Contact Ayrash with your order number and the reason for the exchange.
2. If the item is damaged or incorrect, send clear photos showing the issue.
3. Wait for approval and return instructions before sending the product back.
4. Once the returned item is received, it will be inspected.
5. If approved, the replacement will be arranged subject to stock availability.

Exchange Shipping Charges

If Ayrash sent the wrong product or the item is confirmed to have a manufacturing defect, we will arrange the exchange shipping responsibility accordingly. For customer-requested eligible exchanges, such as a size or style change, courier charges may be payable by the customer.

Stock Availability

All exchanges depend on available stock. If the requested replacement is unavailable, our team will discuss the available options with you.

Refunds

Ayrash primarily offers exchanges for eligible requests rather than change-of-mind refunds, except where otherwise agreed or required under applicable law.

Important

Please do not send any item back without first receiving exchange approval and return instructions from Ayrash.